COMMONLY ASKED QUESTIONS
WHAT IF THE PRODUCT I ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?
If the product you ordered is defective, incorrect, or damaged, please contact us immediately so we can resolve the issue as quickly as possible.
• Defective or Damaged Products: Provide us with a description of the issue and, if possible, photos of the product to help us assess the situation.
• Incorrect Products: Let us know what you received and include your original order details.
We will either replace the item, issue a refund, or find an alternative solution to ensure your satisfaction. Your trust is important to us, and we are committed to providing you with high-quality products and excellent service.
WHAT IS YOUR RETURN POLICY?
Our return policy is designed to ensure your satisfaction:
• Defective or Damaged Products: If your product arrives defective or damaged, please notify us within 14 days of delivery. We will offer a replacement or a refund.
• Incorrect Products: If you receive the wrong product, contact us, and we will arrange for the correct item to be sent to you.
• Change of Mind: If you wish to return a product for any other reason, please ensure it is unused, in its original packaging, and contact us within 14 days. Return shipping costs may apply.
DO YOU PROVIDE DELIVERY SERVICES FOR ALL PRODUCTS?
Yes, we provide delivery services for all our products.
We work with trusted shipping partners to ensure safe and timely delivery. If you have specific delivery requirements or need additional information about shipping options, please don’t hesitate to contact us.
Our goal is to make the process seamless and convenient for you. 🌿
WHAT IF THE PRODUCT I ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?
If the product you ordered is defective, incorrect, or damaged, we’re here to make it right:
• Defective or Damaged Products: Notify us within 14 days of receiving your order. Please provide a description of the issue and photos, if possible. We’ll arrange for a replacement or refund promptly.
• Incorrect Products: If you received the wrong product, contact us right away. We will send you the correct item and handle any necessary returns.
Your satisfaction is our priority. For assistance, please contact us at [insert contact information]. Thank you for choosing Nordic Eco! 🌿